FAQ

It's easy! Send us an email at luxstylo@outlook.com with your order number, a brief explanation, and a few clear photos of the item. We'll review your request personally and offer you a suitable solution.

Items may be tried on, but must be unworn, clean, and undamaged – with all tags attached and in their original packaging. This ensures you (and other customers) always receive a fresh and perfect product.

Don't worry, we'll resolve it quickly! Email us within 48 hours of receipt with a few clear photos, and we'll immediately provide a suitable solution – such as a replacement or refund.

Once your return is approved and reviewed, we'll refund the amount to your original payment method within 10 business days. Banks can sometimes take a few more days, so please allow some time.

Of course! The fastest way is to return your current item and reorder your desired size/color. This way, you won't have to wait for the return to be processed and you'll receive your new item quickly.

No problem – you always have a 14-day return policy. If the item isn't quite right for you, we'll work with you to find the best solution: return, a gift card, or something else that suits you best.